Refund and Returns Policy

Refund and Returns Policy
Effective Date: December 6, 2025

At Kr07mediastore, customer satisfaction is our priority. We strive to deliver high-quality products and a smooth shopping experience. This Refund and Returns Policy outlines the terms under which customers can request returns, exchanges, or refunds.

1. Eligibility for Returns
   We accept returns on most products within 7 days of delivery under the following conditions:

The product must be unused, in original condition, and with all tags, packaging, and accessories intact.
A valid proof of purchase (order ID or invoice) is required.
Returns are not accepted for digital products, personalized items, innerwear, or hygiene-sensitive goods.

2. Return Process
   To initiate a return:

Contact our support team at kr07media@gmail.com within 7 days of receiving your order.
Provide order details and reason for the return with supporting images (if applicable).
Once approved, our team will guide you through the pickup or courier return process.
Please ensure products are securely packed to avoid damage during transit.

3. Refunds
   After we receive and inspect your returned item, you’ll be notified about the refund status.

Approved refunds will be processed within 5–7 business days to your original payment method.
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
Shipping charges are non-refundable, unless the return is due to a defective or incorrect product.

4. Exchanges
   We offer replacements for items that are damaged, defective, or wrongly delivered. An exchange request must be made within 7 days of receiving the product. If the requested item is unavailable, a refund or store credit will be provided.
5. Non-Returnable Items
   Customized or personalized items
   Digital products or downloadable content
   Clearance sale items marked “non-returnable”
   Products damaged due to misuse or negligence
6. Cancellations
   Orders can be cancelled before shipment by contacting our customer support. Once shipped, the order will follow the regular return and refund process.
7. Need Help?
   For any questions related to refunds or returns, please contact us:
   Email: kr07media@gmail.com
   Company:Kr07media Haldwani, Uttarakhand

Kr07mediastore – Committed to Your Satisfaction.